Terms of Service

Please read the following carefully prior to agreeing to services. By doing business through  Gold Coast 3D Printing   you have accepted  to these  terms.

These Terms of Service (“Terms”) govern the use of our 3D printing website, including all services and products offered through Gold Coast 3D Printing. By using our Services, you agree to be bound by these Terms.


Agreement of Services

You (the customer) are required to promptly pay the invoice. Failure to do so will incur a delay in the printing process. Total failure in providing payment will result in the termination of your order. Payments made post-printing can only be arranged for prints quoted at under $40AUD.


Modification to Order Post Printing

In the event that a part(s) is modified after the conclusion of printing, Gold Coast 3D Printing reserves the right to deliver the product originally requested. An additional charge will be incurred for the reprinting of models issued by the seller.


Prototyping

Whilst we aim to try produce the most accurate prototype, it's unlikely that it will be perfect first go and it will require many iterations to reach the final prototype.  With this in mind, customers who request bulk printing of an initial prototype that does have the correct dimensions, function or aesthetical appearance will not be provided with a replacement or refund.


Order Delays and Failed Prints

In the event of a high volume of orders, Gold Coast 3D printing reserves the right to delay the originally quoted time by a maximum of 2 weeks per model. If a print failure is to occur, Gold Coast 3D Printing is solely responsible for any losses and we will accommodate for it at no extra charge to the customer.

​

3D Printer Servicing

If required, Gold Coast 3D Printing may require additional parts to be ordered in for any purpose at the seller's request. The customer is solely responsible for financing these parts as described by the provider. These parts may take up to three weeks pending shipping.


Termination

Gold Coast 3D Printing reserves the right to terminate your order on its own accord. Refunding is provided for parts of the order that are not completed.

 

Privacy Policy

Gold Coast 3D Printing reserves the right to protect customer's orders. Models supplied to Gold Coast 3D Printing will not be redistributed or reproduced anywhere other than between the provider and the customer.

​

Use of Imagery

Gold Coast 3D Printing reserves the right to post images of completed prints on our social platforms upon the customer's approval. 

​

Use of Paid Assets

Purchased third-party assets provided to Gold Coast 3D Printing are to be used only for purposes described by the customer. Gold Coast 3D Printing is limited to modifying, printing and sharing it with the providing customer only.


Privacy of Customer Information

Information regarding sales and customer information is confined to the provider and the consumer only. This includes and is not limited to, billing information, previous, current transactions and conversation history between the provider and the customer.

 

Shipping Policy

Dispatch Policy

Gold Coast 3D Printing will dispatch your order within 1-14 business days from payment. These times are subject to change depending  on  the availability of  materials from  our supplier(s) and project  scale.

​

Delivery Fee

Gold Coast 3D Printing charges a flat $15 shipping fee for all orders Australia-wide. Large batch orders may incur additional fees to accommodate shipping costs.

​

Order Status

Updates regarding the status of the order will be prescribed by the provider through the contact platform of choice.

​

Refund Policy

All purchases made through Gold Coast 3D Printing are final unless the product provided to the customer is damaged in transit from the provider to the customer through a courier.


Non-disclosure agreement (NDA)


a. maintain the Confidential Information in strict confidence, using at least the same degree of care as it uses to protect its own confidential information of a similar nature, but no less than reasonable care;

b. use the Confidential Information only for the purpose of evaluating a business relationship between the parties or for the purpose of fulfilling the Receiving Party's obligations under such a business relationship;

c. not disclose the Confidential Information to any third party without the Disclosing Party's prior written consent;

d. limit access to the Confidential Information to those of its employees, agents, or contractors who have a need to know and who have been informed of the confidential nature of the Confidential Information and are bound by obligations of confidentiality no less restrictive than those contained herein;

e. promptly notify the Disclosing Party in writing of any unauthorized use or disclosure of the Confidential Information that comes to its attention; and

f. return or destroy all Confidential Information upon the request of the Disclosing Party, and certify in writing that such Confidential Information has been returned or destroyed.

a. is already known by the Receiving Party at the time of disclosure, as evidenced by written records;

b. is or becomes publicly known through no fault of the Receiving Party;

c. is rightfully received by the Receiving Party from a third party without any obligation of confidentiality;

d. is independently developed by the Receiving Party without reference to the Confidential Information; or

e. is required to be disclosed by law, regulation, court order or other legal process, provided that the Receiving Party gives the Disclosing Party prompt notice of such requirement prior to disclosure, and takes reasonable steps to minimize the disclosure to the extent permitted by law.